- My dispatch rider was unprofessional.
All riders can be rated. Disciplinary action will be taken where
- My package was damaged.
Riders are required to take pictures of all packages. All damaged
packages should be presented at the Enrout head office. Legitimate
claims will be reviewed. A refund may be issued.
- How can I pay for my pickup/delivery?
Payment can be made with cash or expresspay via the app.
- When do cancellation fees apply?
When the rider is more than 2 minutes into the journey.
- How do I track my dispatch rider?
Rider can be tracked in the real time on the map.
- How can I contact my dispatch rider?
Rider will contact you as soon as he accepts the trip.
- How do I identify my allocated rider?
Rider's picture and bike registration number will be displayed when
he/she is selected by the user
- Where can I locate the Enrout Head office?
Knustford Street. Accra. Same premise as GCB
- I have a complaint. Who do I speak to?
A Customer Service Representative will always be available during
Send an email to firstname.lastname@example.org. Check our website for
more uodates in this.